Shared WhatsApp Inbox
Give every agent a clear, accountable inbox with routing, context, labels, AI reply help, and SLA visibility.
Built for daily operators
The feature is designed for teams that need clear controls, predictable state, and enough automation to reduce repetitive work without losing visibility.
- Team inbox with assignment, labels, notes, canned replies, and conversation status.
- SLA breach indicators and first-response tracking for faster customer care.
- AI reply suggestions and sentiment signals without removing human control.
- Customer context, contact tags, lead links, and recent activity beside the thread.
How the workflow feels in production
Each module follows the same pattern: capture signal, apply rules or AI, route the next action, then record the outcome.
Add shared whatsapp inbox to your WhatsApp stack.
Start locally with one tenant, then expand into campaigns, automation, analytics, and partner controls as the team grows.
Explore more NexaFlow modules
Broadcast campaigns, templates, audience filters, delivery controls, opt-out safety, and campaign analytics.
No-code workflows, chatbot flows, lead capture, appointment reminders, webhooks, and delayed follow-ups.
AI agents use your knowledge base, tools, and fallback rules to draft or answer customer conversations.